FAQ

What makes Glacier Raft Company unique?

  • Glacier is rated the #1 Activity in Golden on Trip Advisor!  We are honoured to hold this title, as the distinction is based solely on reviews written by some of our past guests.
  • This is our 33rd year of running white water rafting trips on the Kicking Horse River. Glacier was one of the first companies to raft the Kicking Horse River and each and every year has been spent refining our trips, organization and guest experience.
  • Our trips are never rushed and we always take the time to ensure your safety.   We want you to have a memorable day out, appreciate our beautiful area and enjoy a bit of adventure.  Providing you with the best experience possible is one of our major priorities!
  • Our guides return year after year because they love what they do.  They have an average of 8 years experience on the Kicking Horse which means they have an outstanding level of experience, knowledge and passion.
  • We limit each boat to 8 customers (oar rafting) and 9 customers (paddle rafting) allowing for maximum comfort and personal attention from their guide.
  • We have a professional photographer.  Top quality photo memories of your trip are available along with video on an 8gb Glacier Raft Company USB stick.
  • We are the first and only company on the river to offer HD video footage of every trip.
  • Our base is located on the river in the town of Golden, BC. If you raft the lower canyon, you will take out right at our base – no bus shuttle required.
  • Our famous Cheers!  At the end of your adventure, we invite you to join us around a campfire, chat with the guides, share stories of your day and enjoy a complimentary cold beverage!

Do I need experience to come rafting?

No, you don’t – many of our rafters are first timers. Our guides provide thorough instructions prior to every trip.  They go through procedures and safety demonstrations so everyone is clear on what to expect.

Our trips start off gradually so you’ll have a chance to feel comfortable and confident in the raft before getting into the bigger whitewater.  No experience is required for any trip.

What equipment do you provide?

We provide all of the white water raft equipment you will need. This includes wetsuits, splash tops, fleeces, neoprene boots, socks and mitts, helmets, life jackets and paddles.

There will be a highly experienced and certified guide in every raft, and we provide transportation to and from the river.

What should I bring?

All you need to bring is a swimsuit and towel.  It’s a good idea to pack your sunglasses and sunscreen for the hot, sunny days too.

We have change rooms at our base and there is lots of time to get changed both before and after your trip.

Do I need to know how to swim?

Knowing how to swim is recommended, but our guides do provide great training on how to hold on and stay in the raft.  If you are not a strong swimmer it is important to let your guide know so they can position you in the raft accordingly, and everyone will be wearing a high float life jacket.

How experienced are your guides?

We have one of the most experienced crews on the river, and they have an average of 8 years working on the Kicking Horse.  Our river manager has been with us for 13 years.  They are knowledgeable and passionate, and we feel fortunate to have such an amazing group of guides return year after year.

They all have up to date Swift Water Rescue Training, Advanced First Aid, and a British Columbia River Outfitters Association Guide Certificate.

For more information on each of our guides, visit our ‘Our Crew‘ page

How often do you flip/people fall out?

While we can’t guarantee a flip or swimmer won’t happen, it is a rare occurrence.  Our guides do everything they can to look out for your safety and it’s important to listen to everything they say.  There will be various points throughout the trip when they tell you to hold on or get down, and it’s necessary to follow their instructions.

To read more about our commitment to safety, have a look at our Safety page.

What if it rains?

We run rain or shine. Rafting is a great activity to do on a rainy day – you’re going to get wet anyways!

Will it be cold?

The water is cold.  The Kicking Horse River is glacial fed, so it’s about 3 – 4 degrees Celsius year round.  We have lots of layers for you to wear, though, so you can bundle up as much as you want.  If you get cold easily, feel free to pile on our fleeces!

On the hot, sunny days it is quite refreshing, and many of our guests do decide to go for a little dip in our designated swimming spots.

How are the rapids rated?

Rapids are rated on a scale of 1-6.

Class 1: Moving water
Class 2: Splashy waves.
Class 3: Easy maneuvering through the rapids, bigger waves.
Class 4: Intense rapids, technical maneuvering, big waves.
Class 5: Long, powerful rapids with serious consequences (not commercially raftable).
Class 6: No go (think Niagara Falls).

The Kicking Horse River has 3 Sections: The Upper, Middle & Lower Canyons.

  • Upper Canyon – Class 1 to class 3 rapids
  • Middle Canyon – Continuous class 2-3 and a 1 km section of class 4 (more class 4 at high water)
  • Lower Canyon – 3 km of continuous class 4, followed by a class 1-2 float into Golden

Do you have a photographer to take photos/video?

Yes, we have a professional onsite photographer who will take digital photos of you at some of the best whitewater sections on the Kicking Horse River. They will also be at our lunch spot to grab some photos of you and your group.

We are the only company on the Kicking Horse River to also film HD video of each rafting trip every day!  Our guides are equipped with GoPro cameras and they shoot video from the front and back of the rafts to capture both vantage points.

You can view your photos and video back at our base at the end of the trip, and USB sticks are available to purchase for those who are interested.

Can we bring cameras and other personal belongings in the raft?

We don’t advise that people bring anything with them on the river.  There is always a chance cameras will get lost or wet, and you will be paddling so there isn’t a lot of time to be taking pictures anyways.

People often want to bring their own GoPro cameras.  We do have helmets with GoPro mounts, but we tell everyone that there is a chance the camera could get broken or knocked off.  Many cameras have been lost in the river – we think it is safer to leave the filming to us.

The only thing that should be carried on is medication such as asthma inhalers and epi pens etc.  Our guides have small dry bags to keep these safe.

What's for lunch?

We provide a delicious riverside BBQ lunch, with your choice of steak, chicken breast, fish, a hamburger or veggie burger.  Each option is complimented by a variety of salads (caesar, pasta, potato, bean), appetizers (potato chips, tortilla chips and salsa, veggies and dip), and dessert (fresh fruit and cookies).  Hot and cold beverages are also served.

We are happy to prepare a gluten free or vegan lunch – just let us know!

How far in advance should I book?

It is usually fine to book a few days prior to your chosen date if you’re planning to come midweek, but it’s always best to book as soon as you can to guarantee we’ll have spots available.  This is especially true for large groups and weekends –  Saturdays and Sundays can book up quickly!

What is your deposit policy?

To confirm your seats, we will ask for your name, contact information, trip date, party size and payment information.  We require a minimum $50.00 deposit per person at the time of booking, and then any remaining balance will automatically be charged to the credit card we have on file 24 hours prior to the trip.

Online bookings require full payment at the time of booking.

Can everyone in my group pay individually?

Yes, this is no problem at all.  Everyone can pay separately, but we do require full payment up front in this case.

What is your cancellation policy?

If you have to cancel your trip, the full amount is refundable provided we are given at least 1 weeks notice.  If notice occurs within 7 days of the trip the $50.00 per person deposit becomes non-refundable, and within 24 hours of the trip the full amount is non-refundable.

All refunds are applied to the same credit card used for the initial booking.

Do you ever see wildlife while you're on the river?

Yes! Mountain goats, black bears, deer, big horn sheep and bald eagles are among many of the animals often spotted along the river banks.

When does your season start/end?

We start rafting May long weekend and run trips everyday until mid September (this is provided there is the minimum number of people required for us to safely go and enough water).  This year we run from May 16th, 2015 – September 13th, 2015.

Where are you located?

The Kicking Horse River is located in beautiful Golden, British Columbia, and our rafting base is at 609 7th Street North (the same road that leads up to Kicking Horse Mountain Resort).

Please refer to our Contact Page for detailed maps of how to find us, or speak to one of our friendly staff by calling 1 877 344 7238.

What about the Blaeberry Explorer Trip?

Many of the answers above apply to our Blaeberry trip, as well, but there are a few exceptions.  You are not required to wear a wetsuit on this trip, so come dressed for the weather.  Bring an extra layer or two as the weather can change very quickly in the mountains, and it’s a good idea to wear quick dry pants or shorts, as you may get a bit splashed.

We don’t have a photographer taking your picture on the Blaeberry, so pack your camera.  Our guides have dry bags to keep them safe, and you can store any extra layers there, as well.

Our Blaeberry trips depart in the afternoon, so no lunch is provided.  We do provide snacks and refreshments which include cookies, fresh fruit and water.  You are also welcome to bring food on the raft if you’d like to prepare some snacks or a picnic.

For more information, please refer to our Blaeberry trip page, or call our office at 1 877 344 7238.

What about the White River Multi Day Trip?

Many of the answers above apply to our Multi Day trip, as well, but we do have additional information if you’re interested in rafting the White River.

We are only able to raft the White River in May, June and July, and we are able to organize custom dates to best suit your group (provided we have the minimum number of 8 people required for the trip to run).

We will organize all of the planning, logistics, meals and transportation, and we provide all of the gear you’ll need on the river.  You will be responsible for bringing some of your own camping gear (ie. tent and sleeping bag) and supplies, but we can help arrange this.  A more detailed packing list will be provided at the time of booking.

Our multi day trip also pairs rafting with other fun outdoor activities.  You can choose from swimming, fishing, soaking in natural hot springs, or just sitting around the fire and relaxing.

For more information please refer to our White River trip page, or call our office at 1 877 344 7238